IESCO Helpline
In today’s fast-paced world, fast and reliable customer support is a lifeline for utility services. The Islamabad Electric Supply Company (IESCO) understands this need of their consumers and has established a helpline. The IESCO Helpline is a dedicated customer service specially designed for Islamabad and nearby districts for their electricity related issues. Whether you need help with billing questions, power outages, new connections, or technical support, the helpline provides quick and reliable assistance.
Check and Download Your New IESCO Bill Here.
How to Contact IESCO Helpline
Customers can contact IESCO Helpline through various options:
- Phone on 118.
- Send sms on 8118.
Customer Service Centers (CSC)
Here is the list of IESCO Customer Service Centers (CSC):
| Sr No | Office Name | Office Address | Phone No | Mobile No |
| 1 | CSC Blue Area Ibd. | Behind Shaheed-e-Millat, China Chowk, Blue Area Islamabad. | 051-9244301 | 0307-8881783 |
| 2 | CSC G-9 Islamabad. | Plot No.7-B, Shop No.12-B G-9 Markaz (Karachi Compnay) Ibd. | 051-2285931 | 0307-8881780 |
| 3 | CSC Marrir Hassan. | Marrir Hassan, Rawalpindi | 051-9292692 | 0307-8881782 |
| 4 | CSC Chandni Chowk. | Chandni Chowk, Rawalpindi | 051-4927303 | 0307-8881776 |
| 5 | CSC Swan Garden. | Plot # 1, St. No:4, F-Block, Shalimar Road, Sowan Garden, Islamabad | 051-5738621 | 0307-8881773 |
| 6 | CSC Chakri. | Chakri Inter Change, Rawalpindi | 0514-675245 | 0307-8881772 |
| 7 | CSC Jhelum. | GTS Chowk,Jhelum Cantt | 0544-9270169 | 0307-8881501 |
| 8 | CSC FATEH JANG. | NEAR NADRA Office,Fateh Jang | 057-2212067 | 0307-8881781 |
| 9 | CSC TAXILA. | GT ROAD NEAR LARI ADDAH TAXILA. | 051-9314162 | 0307-8881778 |
| 10 | CSC Attock. | Near Jamia Masjid,Islamia High School,Attock City | 057-2702756 | 0307-8881774 |
| 11 | CSC Chakwal. | Tehsil Chowk Zila Council Plaza Chakwal | 0543-553279 | 0307-8881775 |
Services Provided by IESCO Helpline
The IESCO Helpline offers a wide range of services, some of them are listed below:
- Issuance of Duplicate Bill
- Correction of Electricity Bill, Wrong Readings up to 500 units on report of consumer
- Facility of 3 installments up to Rs.25000/-
- Extension of due date – 3 days up to Rs.25000/-
- Restoration of Power Supply – in case of routine faults
- Issuance of Reconnection order of General Consumers against paid bills
- Set aside of disputed amount of bill Rs.25,000/- for one month
- Waive off LP Surcharge up to Rs. 1000/-
- Un-posted Cash
- Information regarding load shedding/power failure
- Issuance of New Connection Forms
IESCO Helpline for Emergency Services
In case of emergencies like power failure or electrical hazards, the IESCO Customer Care is equipped to provide immediate assistance. This quick response can prevent accidents and restore services quickly.
Benefits of Using IESCO Helpline
Some benefits of using IESCO Support are listed below:
- Convenience: Easy access to support without needing to visit offices.
- Efficiency: Quick resolution of issues, reducing downtime and inconvenience.
- Accessibility: Multiple ways of support ensuring help is available to everyone.
Common Issues Solved By IESCO Helpline
Services provided by IESCO Customer Service Centers are listed below:
- Reporting Power Outages: One of the primary functions of the Helpline is to address power outages. Customers can report outages, and the helpline ensures that these issues are resolved properly.
- Billing Inquiries and Support: Billing queries are also the most common issues. The support assists customers in understanding their bills, resolving discrepancies, and providing information on payment options.
- New Connections Installations and Transfer: For new connections or to transfer a connection, the IESCO Helpline guides customers through the application process, requirements, and installation timelines.
- Complaints and Dispute Resolution: The helpline plays an important role in handling complaints and resolving disputes. Whether it’s a billing issue or service complaint, the helpline ensures a fair solution.
- Technical Support and Maintenance: For technical issues and maintenance requests, the helpline coordinates with technical teams to provide necessary support and ensure the efficient operation of electrical services.
FAQ’s
How can I contact the IESCO Helpline?
You can contact the IESCO Helpline by calling their toll-free number 118, or through SMS on 8118.
What should I do in case of a power outage?
In case of a power outage, contact the IESCO Helpline immediately. They will log your issue and coordinate with technical teams to restore power as quickly as possible.
Can I apply for a new connection through the IESCO Helpline?
Yes, the IESCO Helpline can guide you through the process of applying for a new electricity connection and provide information on the required documents and timelines.
How does IESCO handle billing disputes?
The IESCO Helpline assists in resolving billing disputes by reviewing your billing information, addressing discrepancies, and ensuring accurate billing.
What kind of technical support does the IESCO Helpline provide?
The helpline offers technical support for issues like power outages, electrical faults, and maintenance requests, coordinating with technical teams to resolve these problems efficiently.
Is the IESCO Helpline available 24/7?
Yes, the IESCO Helpline is available 24/7, ensuring that customers can receive assistance at any time.